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Message: <blockquote data-quote="Cubitus the misunderstood" data-source="post: 26540" data-attributes="member: 6701">Hmmm that's not nice...But yes, last time it all took quite a long time for me too, until I started to explain “our shared history” to them and promised not to buy anything there again. And even if I'm not a regular there, they've already earned a several hundred euros from me...Well, something must have happened, they used to be much quicker and I was fully informed about my questions.In your case I would do the same as last option. If it's possible to get to your goal using customer rights from the payment then it's your way 🤷.In Germany we say: if they won't listen, they have to feel...!</blockquote>